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Arrivals

The Arrivals view shows all reservations with an arrival date on the selected date. Use it to prepare for check-ins, confirm room readiness, and process arrivals efficiently.

Access​

From the sidebar: Reservation → Arrivals tab (or filter the reservation list by arrival date).

What You See​

Reservations with arrival date matching the selected date, showing:

  • Reservation ID and guest name
  • Room type and room number (if assigned)
  • Arrival and departure dates, nights
  • Reservation status (e.g. Reserved, Confirmed)
  • Rate amount
  • ETA (estimated arrival time) if set
  • Special requests and alerts

Preparing for Arrivals​

Before checking in a guest:

  1. Confirm the room is assigned — if no room number is set, assign one from the reservation or Room Plan.
  2. Check Housekeeping to ensure the room is Vacant Clean (VC). A room that is Vacant Dirty cannot be checked in until cleaned.
  3. Review any alerts or special requests on the reservation.
  4. Settle any pre-arrival deposit if required by the reservation type.

Checking In​

From the arrivals list or the reservation detail:

  1. Open the reservation.
  2. Confirm all required fields are filled (room, rate, guest details).
  3. Click Check In. The status changes to In-House.
  4. The guest appears in Front Desk → In-House.

If the room is not ready, the check-in action may be blocked. Update the room status in Housekeeping first.

info

The Check In button on the Arrivals tab is only enabled when the reservation's arrival date equals the current business date. Reservations arriving on a future date show as not yet due in and cannot be checked in early from this tab.

Walk-In Check-In​

For guests without a prior reservation, use Housekeeping → Room Chart to select a Vacant Clean room and click Walk-In. This opens the new reservation form pre-filled with the Walk-In reservation type, room, and today's arrival date.

See also​

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