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Cancellations

The Cancellations view lists all cancelled reservations. Use it to review cancellation history, filter by reason or date, and manage cancellation records.

Access​

From the sidebar: Reservation → Cancellations tab.

What You See​

Cancelled reservations with:

  • Reservation ID and guest name
  • Original arrival and departure dates
  • Cancellation date
  • Cancellation reason
  • Room type and rate

Cancelling a Reservation​

To cancel a reservation:

  1. Open the reservation from the All Reservations list.
  2. Click Cancel from the reservation actions.
  3. A modal appears — select a Cancellation Reason from the dropdown.
  4. Confirm. The status changes to Cancelled and the reservation moves to the Cancellations list.

Cancellation reasons are configured in Configuration → Reservation Setup → Cancellation Reasons.

caution

Cancellation cannot be undone. If you need to reinstate a cancelled reservation, create a new one.

Cancellation Reasons​

Cancellation reasons are required when cancelling. Common examples:

  • Guest Request
  • No Show
  • Duplicate Booking
  • Rate Not Available
  • Property Request

Add or manage reasons in Configuration → Reservation Setup → Cancellation Reasons.

Filtering Cancellations​

Use filters to narrow the list by:

  • Date range (cancellation date or original arrival date)
  • Cancellation reason
  • Guest name or reservation ID
  • Room type

See also​

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