Dashboard
The Dashboard is the home screen after login. It shows an overview of your property's status and quick links to common tasks.
This page has Common FAQs and Troubleshooting below. For issues in other modules (reservations, front desk, cashiering, housekeeping, night audit, configuration, profiles), see the main Troubleshooting page — it links to module-specific FAQs and troubleshooting sections.
Overview Statistics
The dashboard displays:
- Room overview — Total rooms and occupancy rate
- Today's stats — Check-ins, arrivals, check-outs, in-house, cancellations, waitlist, reservations made today, logged-in users, revenue
- Room status — Total, available, occupied, assigned rooms (and assigned rooms by room type), maintenance, out of order
- Complimentary stats — House use, complimentary, and normal (paid) stays among today's in-house reservations
- 7-day revenue trend — Revenue for the business date and the 6 days before it
- Housekeeping — Vacant clean/dirty, occupied clean/dirty, pick-up, inspected, out of order, out of service
Key Widgets
Overview Stats Card
Shows 4 key property metrics at a glance:
| Stat | Description |
|---|---|
| Total Rooms | Total number of rooms in the property. |
| Occupancy | Percentage of rooms currently occupied. |
| Checked In Today | Number of reservations checked in today. |
| Logged-in Users | Number of users currently logged in (active in the last 30 seconds). |
Available Rooms is not part of this card — it is shown in its own Available Rooms Card below.
Today's Activity
Beyond the Overview Stats Card, the dashboard also surfaces today's activity in numbers:
| Stat | Description |
|---|---|
| Arrivals | Reservations arriving today (excluding cancelled, no-show, waitlist). |
| Cancellations | Reservations arriving today that were cancelled. |
| Waitlist | Reservations arriving today that are on the waitlist. |
| Reservations Made Today | Reservations created today, regardless of arrival date. |
Room Status / Assigned Rooms
The room status summary shows total, available, and occupied room counts, plus assigned rooms — the count of today's arrivals that already have a room number assigned — broken down by room type so you can see, for example, how many Deluxe vs. Standard rooms are assigned for today's arrivals.
Complimentary Stats
Shows how many of today's in-house reservations are:
- House Use — stays on a rate flagged as house use in Rate Setup.
- Complimentary — stays on a rate flagged as complimentary in Rate Setup.
- Normal — regular paid stays.
Each is shown as a count and percentage of today's in-house reservations. This is driven by the House Use / Complimentary flags configured on the rate code in Configuration → Rate Setup.
Available Rooms Card
Shows a breakdown of available rooms by room type or room class. Use this to quickly see what you can sell or assign to walk-in guests.
Housekeeping Card
Summarises housekeeping statuses across all rooms:
| Status | Meaning |
|---|---|
| Vacant Clean | Room is empty and ready to sell. |
| Vacant Dirty | Room is empty but needs cleaning. |
| Occupied Clean | Guest is in-house and room has been serviced. |
| Occupied Dirty | Guest is in-house and room needs servicing. |
| Pick-up | Room needs a quick tidy (pick-up service). |
| Inspected | Room has been inspected and approved. |
| Out of Order | Room is blocked and not available. |
| Out of Service | Room is temporarily unavailable. |
Revenue Chart
A bar or line chart showing revenue for the business date and the 6 days before it (7 days total). Used for a quick visual of revenue performance. Hover over bars to see exact amounts. If a day has no billing transactions posted, its revenue instead falls back to the total revenue from that day's latest completed Night Audit run (if one exists), so the chart still reflects days closed out through night audit.
VIP Levels Chart
A chart showing the distribution of in-house or arriving guests by VIP level. Useful for prioritising service for high-value guests.
Complimentary Chart
Shows complimentary (comp) stays — reservations where the rate is zero or marked as complimentary. Useful for tracking comp usage.
Reservation Details Card
Shows recent or upcoming reservations with guest name, room type, arrival/departure, status, and number of nights. Use it to see the latest booking activity.
System Date
If your property uses a system date (business date) different from the actual date, it is shown on the dashboard. Night audit advances this date.
Quick Actions
Common actions are available as buttons or links:
- View reservations — Go to the reservation list
- New reservation — Open the new reservation form
- Room plan — Open the front desk room plan
- Housekeeping — Open housekeeping management
Use these to move quickly from the dashboard into the right module.
Navigation From Dashboard
From the dashboard you can go to:
- Reservation — List and new reservation
- Front Desk → Room Plan — Room plan view
- Housekeeping — Housekeeping management
Exact labels and actions depend on product version and permissions.
Common FAQs
Why don't I see the Dashboard after login?
The Dashboard is the default home after login. If you are sent somewhere else, your role or configuration may define a different landing page. Use the Dashboard item in the sidebar to open it.
What is the system date on the dashboard?
If your property uses a system (business) date different from the real date, it is shown on the dashboard. Night audit advances this date. New reservations, rates, and reports use the business date as "today."
How do I go to a new reservation from the dashboard?
Use the New reservation quick action (or equivalent). It opens the new-reservation form. You can also go to Reservation in the sidebar and click New Reservation.
Why do my dashboard numbers not match other screens?
Dashboard stats are often cached or calculated at a specific time. Room plan and reports use live or filtered data. Check date filters and system date; refresh the dashboard if your product supports it.
Where do I see today's check-ins and check-outs?
The dashboard shows Today's stats (check-ins, check-outs). For the full list, use Reservation (filter by arrival/departure date) or Front Desk → In-House and Checked-Out.
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| Dashboard shows wrong property | The active property (hotel) is not the one you expect. | Use the hotel switcher (if multi-property) to select the correct property. |
| Widget or stat missing | Your permissions or configuration may hide that widget. | Confirm your role can see that stat. Some widgets depend on System Settings (e.g. VIP, revenue). |
| Quick action does nothing or is missing | Permission or product version may not include that action. | Check Roles and permissions. Use the sidebar to go to the module (e.g. Reservation, Housekeeping) if the quick action is hidden. |
| System date is behind or ahead | Night audit may not have been run, or was run for a different date. | Night audit advances the business date. Ensure it is run once per day; check with your night auditor or administrator. |
For login, permissions, wrong property, and other general issues, see Troubleshooting.
See also
- Reservations — List and new reservation; quick actions from dashboard.
- Front Desk — Room plan quick action.
- Housekeeping — Housekeeping quick action; dashboard housekeeping summary.
- Reports — For detailed reports, use Report in the sidebar.