Room Chart
The Room Chart gives a visual, floor-by-floor snapshot of all rooms and their current status for a selected date. It is used for quick room assignment, walk-in check-ins, and housekeeping status review.
See the main Troubleshooting page for general issues, or Housekeeping Overview for housekeeping-related issues.
Access
From the sidebar: Housekeeping → Room Chart.
Filters
| Filter | Description |
|---|---|
| Date | The date to view room status for. Defaults to the current business date. |
| Room Type | Filter to show only rooms of a specific type. |
| Floor | Filter to show only a specific floor. |
| Status | Filter by housekeeping status (e.g. Vacant Clean, Occupied, Out of Order). |
Use the Refresh button to reload the latest data.
Room Grid
Rooms are displayed in a grid grouped by floor. Each room tile shows:
- Room number
- Room type
- Housekeeping status (colour-coded)
- Reservation status if occupied (e.g. in-house guest name)
Status Colours
Colours follow your property's housekeeping status configuration. Typical colours:
| Status | Meaning |
|---|---|
| Vacant Clean (VC) | Room is empty and clean — ready to assign |
| Vacant Dirty (VD) | Room is empty but not yet cleaned |
| Occupied Clean (OC) | Guest in-house, room cleaned |
| Occupied Dirty (OD) | Guest in-house, room not yet cleaned |
| Out of Order (OOO) | Room not available for sale |
| Out of Service (OOS) | Room temporarily unavailable |
Summary Bar
Above the grid, a summary shows counts per status category for the selected date and filters.
Clicking a Room
- Occupied room — Opens a reservation detail modal showing the current guest, stay dates, and folio summary.
- Vacant Clean room — Opens a quick action modal with options to:
- New Reservation — Navigate to the new reservation form pre-filled with the room and arrival date.
- Walk-In — Navigate to the new reservation form with the Walk-In reservation type pre-selected.
Common FAQs
Why does a room show the wrong status? Room status is updated by housekeeping staff from the Room Status screen. If a room was cleaned but not updated, ask housekeeping to update the status. Night audit may also update statuses automatically.
I clicked a vacant room but the Walk-In option is missing.
Walk-In requires a reservation type with the code WI or WALK to be configured. Ask your administrator to add a Walk-In reservation type in Configuration → Reservation Setup → Reservation Types.
The room chart is empty. Ensure rooms are configured in Configuration → Reservation Setup → Rooms, and that the selected date and filters are correct.
See also
- Room Status — Update individual room housekeeping status.
- Room Plan — Calendar-based room availability view used for reservations.
- Out of Order — Mark rooms as out of order or out of service.
- Reservations — Create and manage reservations.