Room Plan
The Room Plan is a calendar-style grid showing all rooms and their occupancy across a date range. Use it to see availability at a glance, create new reservations by clicking on a room/date cell, and navigate to existing reservations.
See Troubleshooting below or the main Troubleshooting page.
Access
From the sidebar: Front Desk → Room Plan.
Filters
| Filter | Description |
|---|---|
| Start Date | The first date shown in the grid. Defaults to the current business date. |
| Days Display | Number of days to show across the grid (e.g. 7, 14, 30). |
| Floor From / Floor To | Filter to show only rooms on a specific floor range. |
| Room Type | Filter to show only rooms of a selected type. |
| Room Number | Filter to a specific room. |
Use the pagination controls if there are more rooms than fit on one page (default loads up to 500 rooms).
The Grid
Rooms are listed as rows. Dates run across the columns. Each cell represents one room on one date.
Cell colours indicate occupancy:
- Green / empty — room is available on that date
- Occupied cell — shows the guest's first initial; hover for a tooltip with guest name, reservation ID, check-in, and check-out dates
Room status indicators (from housekeeping) are shown alongside each room row:
- VC — Vacant Clean
- VD — Vacant Dirty
- OC — Occupied Clean
- OD — Occupied Dirty
- OOO — Out of Order
Out-of-order rooms are highlighted separately and excluded from availability.
Creating a Reservation from Room Plan
Click on an available cell (green) for a room and date. The new reservation form opens pre-filled with:
- Arrival date (the clicked date)
- Departure date (arrival + 1 night by default)
- Room number and room type
- ETA set to 09:00
Complete the remaining fields in the reservation form and save.
Viewing an Existing Reservation
Click on an occupied cell to open the reservation detail modal, showing the guest name, stay dates, room, and status. From the modal you can navigate to the full reservation.
Summary Cards
Above the grid, summary cards show counts for the displayed date range:
- Total rooms
- Occupied rooms
- Vacant rooms
- Out of order rooms
- Arrivals and departures for the period
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| Room plan shows wrong date | Start date filter is not set to today. | Change the Start Date filter. If your property uses a business date, ensure night audit has been run up to the date you need. |
| Cannot create reservation from room plan | You may not have permission to create reservations. | Ask your administrator to grant add_reservation permission. |
| Room shows as occupied but guest has checked out | Room status not updated after checkout. | Check the reservation status in In-House or Checked-Out. Room status updates automatically on checkout; if stale, refresh the page. |
| Out-of-order room still shows as available | OOO record may have ended or not been applied for those dates. | Check Housekeeping → Out of Order and ensure the record covers the dates in question. |
See also
- In-House — Manage currently checked-in guests.
- Housekeeping → Room Chart — Visual floor-by-floor room status grid; walk-in from vacant rooms.
- Reservations → Arrivals — Guests arriving today.
- Housekeeping → Out of Order — Mark rooms unavailable.