In-House

The In-House list shows all reservations currently checked in. Use it to find guests, open folios, process check-outs, move rooms, and manage alerts, comments, and messages.

Having a problem?

See Troubleshooting below or the main Troubleshooting page.

Access

From the sidebar: Front Desk → In-House.

Filters

Filter	Description
Search	Free-text search across guest name, reservation ID, room number.
Arrival Date	Filter by arrival date range.
Departure Date	Filter by departure date range.
Reservation Status	Filter by status (In-House, etc.).
Reservation ID	Filter by specific reservation number.
Group ID	Filter by group booking ID.
Guest Name	Filter by guest name.
Company Name	Filter by company profile.
Travel Agent Name	Filter by travel agent profile.
Room Type	Filter by room type.

Click Clear Filters to reset all filters at once.

Table Columns

Columns are configurable — use the Columns toggle to show or hide specific columns. Typical columns include:

• Reservation ID, Guest Name, Room Number, Room Type
• Arrival Date, Departure Date, Nights
• Status, Reservation Type
• Rate Amount, Market, Source
• Company, Travel Agent
• Alerts, Comments, Messages (count badges)

Row Actions

Each reservation row has action buttons (visible on hover or in the action menu):

Action	Description
Open Reservation	Navigate to the full reservation detail page.
Check Out	Check out the guest. Shows a confirmation dialog with room and guest name. If the reservation has Check Out alerts, they are shown first.
Room Move	Move the guest to a different room of the same type (see Room Move below).
Open Folio	Open the guest's folio in Cashiering → Transaction.
Billing	Open a quick billing modal for the reservation.
Alerts	View and manage reservation alerts.
Comments	View and add internal comments.
Messages	View and add guest-facing messages.
Deposit Ledger	View the deposit ledger (requires Deposit Ledger permission).
Move Back to Arrival	Undo a check-in — moves the reservation back to Reserved/Arrival status. Only allowed if the folio has no charges or payments.
Cancel	Cancel the reservation. Only allowed if the folio has no charges or payments.

Check Out

To check out a guest:

1. Click Check Out on the reservation row.
2. If the reservation has Check Out alerts, a modal shows them first — review and close.
3. A confirmation dialog shows the room number and guest name.
4. Confirm. The status changes to Checked Out and the reservation moves to the Checked-Out list.
5. The room status updates to Vacant Dirty — housekeeping will clean it.

caution

Settle the folio balance before checking out. An outstanding balance does not block checkout but should be resolved per your property's policy.

Room Move

To move an in-house guest to a different room:

1. Click Room Move on the reservation row.
2. Step 1 — Optionally update the status of the room the guest is leaving (Clean, Dirty, Inspected, Pickup). This is optional; skip to go straight to step 2.
3. Step 2 — Select the destination room. Only rooms of the same room type as the current room are shown. Only vacant/available rooms appear.
4. Click Move to room. The reservation is updated, the old room status is set to Vacant, and the new room status is set to Occupied.

note

Room Move only works within the same room type. To move a guest to a different room type, edit the reservation directly.

Group Reservations

Reservations belonging to a group are shown together. Use Expand All / Collapse All to toggle group rows. Group ID and group name are shown in the group header row.

Alerts on Check Out

If a reservation has alerts configured to display at Check Out, they appear in a read-only modal before the checkout confirmation. Review the alerts and close the modal to proceed with checkout.

Troubleshooting

Problem	Cause	Solution
In-House list is empty	Filter or permission issue.	Check date range and filters. Confirm your user has permission to view in-house reservations.
Cannot check out — folio has charges	The system warns but does not block checkout.	Settle the folio in Cashiering → Transaction before checking out, per your property's policy.
Cannot cancel — reservation has charges	Cancellation is blocked when the folio has items or payments.	Void or settle all transactions first, then cancel.
Cannot move back to arrival — has charges	Move back is blocked when the folio has items or payments.	Void or settle all transactions first, then move back.
Room Move shows no destination rooms	No vacant rooms of the same type are available.	Check room availability in Housekeeping → Room Status or Room Chart.

See also

• Checked-Out — Departed guests.
• Room Plan — Calendar view of room availability.
• Cashiering → Transaction — Post charges and take payments on the folio.
• Reservations → Departures — Today's expected departures.
• Housekeeping → Room Status — Room becomes Vacant Dirty after checkout.