Checked-Out

The Checked-Out list shows all reservations that have been checked out. Use it to review departure history, open folios for post-checkout adjustments, and move reservations back to in-house if a checkout was made in error.

Having a problem?

See Troubleshooting below or the main Troubleshooting page.

Access

From the sidebar: Front Desk → Checked-Out.

Filters

The same filter set as In-House is available:

Filter	Description
Search	Free-text search across guest name, reservation ID, room number.
Arrival Date	Filter by original arrival date range.
Departure Date	Filter by departure date range.
Reservation Status	Filter by status.
Reservation ID	Filter by specific reservation number.
Group ID	Filter by group booking ID.
Guest Name	Filter by guest name.
Company Name	Filter by company profile.
Travel Agent Name	Filter by travel agent profile.
Room Type	Filter by room type.

Table Columns

Same configurable columns as In-House. Use the Columns toggle to show or hide specific columns.

Row Actions

Action	Description
Open Reservation	Navigate to the full reservation detail page.
Open Folio	Open the guest's folio in Cashiering → Transaction for post-checkout review or adjustments.
Billing	Open a quick billing modal.
Alerts	View reservation alerts.
Comments	View and add internal comments.
Messages	View and add guest-facing messages.
Deposit Ledger	View the deposit ledger (requires Deposit Ledger permission).
Move Back to In-House	Undo a checkout — moves the reservation back to In-House status. Requires move_back_reservation permission.

Moving Back to In-House

If a checkout was processed in error:

1. Find the reservation in the Checked-Out list.
2. Click Move Back to In-House.
3. A confirmation dialog shows the room and guest name.
4. Confirm. The reservation status returns to In-House and it reappears in the In-House list.

This action requires the Move Back Reservation permission. Ask your administrator if the option is not visible.

Post-Checkout Folio Access

After checkout, the folio remains accessible from the Checked-Out list. Use Open Folio to:

• Review charges and payments
• Post any missed charges (if your property allows post-checkout posting)
• Print a final folio for the guest

Group Reservations

Group reservations are shown together with expand/collapse controls, same as In-House.

Troubleshooting

Problem	Cause	Solution
Checked-Out list is empty	Date filter may be excluding the records you need.	Widen the departure date range filter. Checked-out records are filtered by departure date by default.
Cannot move back to in-house	Missing permission or the room is now occupied by another guest.	Confirm you have move_back_reservation permission. Check if the room has been reassigned to another reservation.
Folio shows wrong balance after checkout	Post-checkout charges or adjustments may have been made.	Open the folio in Cashiering → Transaction to review all items and payments.

See also

• In-House — Currently checked-in guests.
• Room Plan — Room availability calendar.
• Cashiering → Transaction — Post-checkout folio access.
• Billing Reports — Revenue and payment reports including checked-out folios.