Front Desk Overview
Front Desk covers the daily front-office workflow: room planning, in-house guest management, and checked-out guest history. It is the central hub for check-in, check-out, room moves, and quick folio access.
This page has Common FAQs below. For issues in other modules, see the main Troubleshooting page.
Screens
| Screen | Purpose |
|---|---|
| Room Plan | Calendar grid showing room availability over a date range. Click a cell to create a reservation for that room and date. |
| In-House | All currently checked-in guests. Check out, move rooms, open folio, view alerts/comments/messages. |
| Checked-Out | Departed guests. Review history, move back to in-house if needed, open folio. |
Typical Daily Workflow
- Start the day on Room Plan — review arrivals and room availability.
- As guests arrive, check them in from Reservations → Arrivals or directly from the Room Plan.
- Manage in-house guests from In-House — room moves, folio access, alerts.
- Process departures from In-House or Reservations → Departures — settle folio, check out.
- After all activity, run Night Audit to close the business date.
Common FAQs
Why don't I see Room Plan or In-House? Your user may not have front-desk or reservation permission. Ask your administrator to grant access.
What is the difference between In-House and Checked-Out? In-House shows guests currently staying. Checked-Out shows guests who have already departed.
Can I move a guest to a different room while they are in-house? Yes — from the In-House list, use the Room Move action on the reservation row. The destination room must be the same room type.
See also
- Reservations — Create and manage bookings.
- Cashiering — Post charges and take payments on guest folios.
- Housekeeping — Room status (clean/dirty) before check-in.
- Night Audit — Close the business date after front-desk activity.