Out of Order
The Out of Order tab manages rooms that are taken out of sale — either fully out of order (OOO) or temporarily out of service (OOS). Out of order rooms are excluded from availability and shown with a special status in Room Status, Room Plan, and Room Chart.
See Housekeeping Overview for common FAQs and troubleshooting.
Access
From the sidebar: Housekeeping → Housekeeping Management → Out of Order tab.
Summary Cards
At the top, summary cards show counts of active OOO/OOS records and completed (returned) records.
Out of Order vs Out of Service
| Status | Meaning |
|---|---|
| Out of Order (OOO) | Room is not available for sale — typically due to repair or damage. |
| Out of Service (OOS) | Room is temporarily withdrawn from inventory — typically for refurbishment or deep cleaning. |
Both statuses block the room from being sold or assigned to a reservation.
Creating an Out of Order Record
Click Add Out of Order. The form has the following fields:
| Field | Required | Description |
|---|---|---|
| Room | Yes | Select the room to take out of order. Only rooms not already OOO are shown. |
| Out of Order Status | Yes | Out of Order or Out of Service. |
| Reason | Yes | Why the room is out of order — from Out of Order Reasons setup. |
| From Date | Yes | Start date of the OOO period. Cannot be before the current business date. |
| To Date | No | Expected end date (optional). If not set, the room remains OOO until manually returned. |
| Remarks | No | Additional notes about the issue. |
| Return Status | No | The housekeeping status the room should have when returned to service (Clean, Dirty, Inspected, Pickup). |
Click Create Record to save. The room's status in Room Status immediately changes to OOO or OOS.
Editing an Out of Order Record
Click the Edit icon on a record row to update the reason, dates, remarks, or return status. Click Update Record to save.
Returning a Room to Service
When maintenance or refurbishment is complete, return the room to service:
- Click the Return button on the OOO record row.
- In the Return Room to Service modal:
- Return Date (required) — The date the room is returned.
- Return Status (required) — The housekeeping status after return: Clean, Dirty, Inspected, or Pickup.
- Click Return to Service.
The OOO record is marked as completed. The room's status in Room Status updates to the selected return status, making it available for sale again.
Effect on Room Status
When an active OOO record exists for a room:
- The room shows as Out of Order or Out of Service in the Room Status tab.
- The room is excluded from availability in Room Plan and Room Chart.
- The room cannot be assigned to a new reservation.
When the OOO record is completed (returned):
- The room reverts to the Return Status set on the record.
- The room becomes available for sale again.
Table Columns
Typical columns: Room Number, Room Type, OOO Status, Reason, From Date, To Date, Return Date, Return Status, Remarks, Service Status (In Progress / Completed).
Common FAQs
The room I want to mark OOO is not in the dropdown. The room may already have an active OOO record. Check the table for an existing in-progress record for that room.
The room is still showing as OOO after I returned it. Refresh the page. If it still shows OOO, check that the return record was saved correctly (service status should be Completed).
Can I set a future From Date? Yes — the From Date can be today or any future date. The room will show as OOO from that date onwards.
What if I don't set a To Date? The room remains OOO indefinitely until you manually use the Return to Service action.
See also
- Room Status — OOO/OOS status is reflected here; update room status after return.
- Maintenance — Log maintenance tasks for OOO rooms.
- Room Chart — OOO rooms are highlighted and excluded from walk-in/new reservation actions.
- Front Desk → Room Plan — OOO rooms are excluded from availability.
- Configuration → Out of Order Reasons — Set up OOO reason codes.