Guest Information Report
The Guest Information Report shows all in-house guests for a selected business date, including full profile details for both primary and additional guests on each reservation.
See the main Troubleshooting page for general issues, or the Reports Overview for how to run and export reports.
Access
From the sidebar, click Report → Guest Information.
Filter
| Filter | Description |
|---|---|
| Business Date | The date to check in-house guests. Defaults to the current business date. |
What the Report Shows
Each row represents one guest (person) on an in-house reservation. A reservation with additional guests produces multiple rows — one for the primary guest and one for each additional guest.
Stay information per row:
- Reservation ID, room number, room type
- Arrival date, departure date, nights
- Rate amount, reservation status, reservation type
- Guest comment, special request, ETA, ETD
- Number of adults
Guest profile per row:
- Title, first name, middle name, last name
- Phone, email, address
- Country, state, city, postal code, region, nationality
- Gender, date of birth, NRC, father name, occupation
- VIP level, loyalty tier, language
- Passport number, issue date, expiry date
- Visa type, visa number, visa issue date, visa expiry date
- Arrival country date, AR number, guest note
- Guest role: Primary or Additional
Summary
The summary at the top shows:
- Business date
- Total in-house guest count (all rows, including additional guests)
Export
Use the export button (if available) to download the report as Excel or PDF for immigration records, management review, or compliance.
Common FAQs
Why are there multiple rows for the same reservation? Each person on the reservation gets their own row. The primary guest and any additional guests linked to the reservation each appear separately, with their individual profile data.
Why is a guest missing from the report? The report only shows reservations with status IN_HOUSE for the selected business date. Guests who have not yet checked in (status: Reserved) or have already checked out will not appear.
The guest profile fields are empty — why? The guest profile may not have been fully filled in at the time of reservation. Update the individual profile with the missing details.
See also
- Individual Profiles — Where guest profile data is stored and edited.
- Reservations — Source of stay and reservation data.
- Reports Overview — How to run and export reports.