Room Move
Room Move Reasons define the standard list of reasons available when a guest is moved from one room to another during their stay (e.g. Maintenance, Guest Request, Upgrade). Recording a reason keeps a consistent, reportable history of why room moves occurred.
Access
Configuration → Reservation Setup → Room Move
Fields
| Field | Description |
|---|---|
| Short Code | Abbreviated code for the reason (e.g. MNT, REQ, UPG). |
| Name | Full name of the reason (e.g. Maintenance Issue, Guest Request, Room Upgrade). |
| Sequence | Display order in the room move dropdown. |
| Hotel | The hotel this reason applies to. Leave empty to apply it to all hotels (multi-property). |
Common Room Move Reasons
| Short Code | Name |
|---|---|
| MNT | Maintenance Issue |
| REQ | Guest Request |
| UPG | Room Upgrade |
| DWN | Downgrade |
| NSE | Noise Complaint |
Usage
When a reservation's room is changed after check-in, the reason is selected from this list. This provides a consistent reason code on the reservation history and supports reporting on why room moves happen (e.g. tracking recurring maintenance issues).
Common FAQs
Can I add my own room move reasons? Yes. Add new entries here with a short code, name, and sequence; they will appear in the room move reason dropdown.
Do room move reasons apply to all hotels? Only if the Hotel field is left blank. Set a specific hotel to scope a reason to a single property.