Lost & Found Reasons
Lost & Found Reasons classify how or where an item was found, or the circumstances of a lost & found entry (e.g. found in room, left at reception, reported missing). They standardize lost & found logging and reporting across the property.
Access
Configuration → Housekeeping Setup → Lost & Found Reason
Fields
| Field | Required | Description |
|---|---|---|
| Short Code | Yes | Abbreviated code (e.g. ROOM, LOBBY, REST). |
| Name | Yes | Reason name (e.g. Found in Room, Left in Lobby, Restaurant). |
| Sequence | No | Display order in dropdowns. |
| Allowed Hotel | No | Restricts the reason to a specific property. Left empty, it is available to all hotels. |
Common Reasons
| Short Code | Name |
|---|---|
| ROOM | Found in Room |
| LOBBY | Found in Lobby |
| REST | Found in Restaurant |
| PARK | Found in Parking Area |
| STAFF | Handed to Staff |
Usage
When a housekeeper or staff member logs an item in the Housekeeping Lost & Found register, they select a reason from this list to record how or where the item was found. This supports consistent reporting on lost & found activity across the property.
FAQ
Can I add reasons specific to my property's layout? Yes — add short codes and names that match how items are typically found or logged at your property.
Is this list scoped per hotel in a multi-property setup? Each entry can optionally be restricted to a specific hotel via the Allowed Hotel field; leaving it blank makes the reason available across all properties.
See also
- Out-of-Order Reasons — Similar lookup used for room status changes.
- Housekeeping Setup Overview