Room Routing
Room Routing (also called Room Routing History) shows all routing rules that have been set up across reservations for a selected date range. It is used to review and audit how charges are being routed between rooms, folios, or payers.
See the main Troubleshooting page for general issues, or Cashiering Overview for cashier-related issues.
Access
From the sidebar: Cashiering → Room Routing. You must have the Manage Room Routing permission. Complete Cash Register Login first if prompted.
Filters
| Filter | Description |
|---|---|
| Date Range | Business date range to search routing records. Defaults to the current business date. |
| Room | Filter by a specific room number. |
Filters apply automatically as you change them (with a short debounce delay).
What the List Shows
The routing list displays all routing rules that match the selected filters. Each row shows the source reservation/room and the target (where charges are being routed to), along with the routing code and applicable transaction codes.
Routing rules are set up per reservation from the Transaction screen (folio routing/split). This screen gives a property-wide view across all reservations.
Routing in the Transaction Screen
Routing is configured per reservation from Cashiering → Transaction. When you open a reservation's folio, you can:
- Add a routing rule to send specific charges to another room, folio, or payer (e.g. company, travel agent)
- Specify which transaction codes are routed
- Set a routing code that determines the routing behaviour
The Room Routing History page is a read-only overview of all active routing rules across the property.
Common FAQs
Why is the list empty? No routing rules have been set up for the selected date range and room filter. Routing rules are created per reservation from the Transaction screen.
Who can access Room Routing? Users with the Manage Room Routing permission. Ask your administrator to grant this if you need access.
How do I set up routing for a reservation? Open the reservation in Cashiering → Transaction, then use the routing/split folio section to add a routing rule.
See also
- Transaction — Where routing rules are created per reservation (folio routing/split).
- Journal by Transaction — Detailed view of all posted items and payments.
- Cashiering Overview — Overview of all cashiering screens.
- Configuration → Routing Codes — Set up routing codes used in routing rules.